Returns

Our policy lasts 7 days. Kindly note that there will no refund or exchange 7 days beyond your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pinch.nature.asia@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded, Refunds are not applicable to sale items.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at pinch.nature.asia@outlook.com and send your item to: B-2-18, Block B, Oasis Square, No. 2, Jalan PJU 1A/7A, 47301, Petaling Jaya, Selangor, Malaysia.

Shipping
To return your product, you should mail your product to: B-2-18, Block B, Oasis Square, No. 2, Jalan PJU 1A/7A, 47301, Petaling Jaya, Selangor, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping/couriering an item over RM150.00, you should consider using a trackable shipping/courier service or purchasing shipping/courier insurance. We are unable to guarantee that we will receive your returned item.